Returns Policy

Purpose

Return of new tires from customers.

Definitions

Return of Product: A situation in which a buyer does not want a new product and returns it to the
company.

Policy

New products purchased from Omnisource may be returned under the following circumstances:

  1. Item must have been purchased within 60 days. No new product returns will be accepted after 60
    days. The following exceptions apply:
    a. National Accounts including Simple Tire, Tires Easy, Discount Tire and etc.
    b. Managers discretion with full memo description included as to why. If TSM authorizes a return outside of parameters, written approval is required from their respective Regional Manager.
    c. 3rd party carries such as Elite, RLS, Tri State, etc. will be reviewed on a case by case basis based off actual date of return from customer
  2. Items purchased longer than 30 days will be assessed a restocking fee of 10% of the original
    purchase price.
  3. Items of which to be returned must have a DOT date of 2 years or newer. Exclusion of this are
    for items purchased within 30 days, unless purchased on a closeout sale.
  4. Tires/Items must be in the following condition:
    a. Tires/Items must be in new sell-able condition
    b. Stickers must be intact or in original packaging
    c. Tires must not have been mounted
    d. Tires/Items must not be discontinued
  5. Special Order non-stocking items are non-returnable.
  6. Any freight charges associated with Special Ordered items is non-refundable.

If you would like to return a product, please use our contact form.